As a special service, we employ phone nurses. These medical assistants help the doctor’s assistants by answering question you may have and by making appointments. Our phone nurses are very familiar with our physician’s routines and can answer most of your questions. The questions they are unable to answer will be submitted to a doctor during office hours. If you need more specific help, they can schedule an appointment with your doctor. If a maintenance refill is needed, call for an appointment. Please be patient with your calls. Due to our schedule, your question may not be addressed until later in the day and due to high volume, you may have to wait to speak to a phone nurse. If you have to wait, remember, we will give you the same attention we give the caller ahead of you.
If a new prescription is needed, we will need to know the name and phone number of your pharmacy. Since prescriptions must be reviewed by a doctor, they are not always completed that day. Please be patient when awaiting a call back. Since your chart is needed to answer any call, a second call will simply delay the process. Our office and our phone lines close at 4:00 PM, but we will continue to call in prescriptions and call back patients until we are done.
Our phone nurses are not able to handle any refill requests over the phone nor do we call in prescriptions for nerve medications, narcotics or antibiotics without first seeing the patient. If you are done with all your refills on a maintenance drug, it means it is time to schedule a follow up appointment to ensure the effectiveness of your drug regimen.